We include all brands purchased in India. The following are some of the prominent brands we cover.

Sony, Apple, LG Electronics, HP, Dell etc.

Once you have successfully submitted your claim with all relevant documentation, OneClickSupport team will contact you to schedule your appointment and will either collect the device and take it to our Service Center or schedule a home inspection of the damaged device at your convenience.

Unlimited repairs are several (unlimited) service calls for the gadget till the total cost of labour and spares does not surpass the OCS Maximum Cumulative Liability. Please refer to the Terms and Conditions for more detailed information.

Once you upload the purchase invoice, we will keep it on file for all future servicing needs in order to provide you with a 100% paperless, hassle-free experience. You do not need to come up with invoices frequently at the time of service.

It is a fairly basic registration process that is required in order for the plan to be activated. This is required so that the correct information is available while delivering service and filing an insurance claim. We follow up with consumers to ensure that their plans are active. In the worst-case scenario, if we cannot reach you and your plan is not activated, we will be unable to deliver services.

There is no need to be concerned whether you relocate from one location to another within a city, state, or India. Simply send us an email, a message, or a phone call with your updated coordinates.

Please ensure that uninstallation, transportation, and reinstallation are completed by permitted personnel to ensure contract continuity at new locations.

We only our own certified service providers, ensuring that your product is in good hands at all times. Our Service Experts deliver onsite services at your home or authorised service centres. Experts have been thoroughly background checked and trained.

Nothing, nothing, nothing. There are no additional fees or charges.

Any issues or flaws not covered by the manufacturer's warranty.

Non-operational and cosmetic damage to the Product, such as dents or scratches to the paintwork or Product finish.

Remote, batteries, USB/HDMI cable, and replacement of any consumable products or accessories are examples of accessories used in or with the Product.

Product repair due to an accident, overuse, abuse, negligence, or incorrect maintenance.

Damage caused by a power loss, power surges or drips, changing voltage, insufficient or incorrect voltage or current.

Damage caused by unauthorised repair, theft, burglary, and accident, including earthquake, storm, and/or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or incursion, and so on.

Breakdowns caused by computer viruses or product repositioning Data backup and restoration, as well as debugging and modifying computer software.

The cost of removing or reinstalling the Product.

Costs incurred as a result of improper installation, modification, or maintenance

Use of non-manufacturer-approved batteries, chargers, and/or accessories, as well as faulty electrical leads or connections.

The full list of exclusions can be found in the contract's specific Terms & Conditions.

Our coverage covers your appliances completely, including insurance against functional faults. It should be emphasised, however, that the cover is offered with the idea that you will take care of your equipment. Any act that endangers your appliances will not be covered by the programme. Some examples of what is not covered by your plan are: 

• a. Failure to operate your appliances in accordance with your manufacturer's usage guidelines; 

• b. Keeping them in a location where they are exposed to environmental factors that reduce the life of your appliances; 

• c. Not being careful while handling or transporting your appliance even within the same premises; 

• d. Failure to protect your appliances from infestation by pests and rodents, etc; and 

• e. Consumable parts such as filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.

• f. Accessories, cosmetic parts or parts that are not critical to the functioning of the appliances are not covered.

• g. Cosmetic damages like scratches, dents etc. are not covered.

Please refer to the Terms and Conditions for more detailed information.

If the unit is unrepairable for any reason, or if the cost of fixing it exceeds the unit's invoice price, you may have to pay the difference value, and get a new device of same brand and model. Get a Replacement Device (either new or refurbished) upto same invoice value.

There is no limit to the number of service requests that can be submitted under Extended Warranty. We will continue to repair the gadget until the total cost of all repairs does not exceed the OCS Maximum Cumulative Liability. Otherwise Customer is Liable to pay the difference amount to avail the services.

The OneClickSupport Protection Plan boosts your gadget’s original warranty and covers any accidental, physical, or liquid damage—even from spills like water, tea, or coffee. We offer free doorstep pickup and drop, a paperless, no-questions-asked claim process, and guaranteed repair or replacement to keep things completely hassle-free.

The Certificate of Protection (COP) is the confirmation from OneClickSuport that your appliance or gadget is protected under the Damage Protection Program. It will also allow us to provide you quick and efficient service at the time of registration a service request.

Activating your OneClickSupport Protection Plan is simple! Just purchase the plan from our website, and we’ll take care of the rest. You’ll receive your Certificate of Protection via email, and your coverage will begin - no paperwork, no hassle, just seamless service.

The OneClickSupport Protection Plan is available for all brands that are serviced and repaired within India, or those that have an authorized service center in the country.
To check brand eligibility or for more details, please feel free to call us at +91 98677 22074.

Devices must be manufactured in India or legally imported into India and sold through authorized channels with an invoice. The Device needs to have a minimum manufacturer’s warranty of 12 months, applicable in India.
Devices must be in functioning order, which will be confirmed during an inspection visit.
For major appliances such as televisions, air conditioners, washing machines, and refrigerators, the lifespan should not exceed 9 years, while for other appliances, the lifespan should not exceed 4 years. 
The brand must be from the list provided and must be in use at the residence premises.

Unfortunately, the OneClickSupport Protection Plan is only applicable to devices purchased within India through official and authorized sales channels of the original manufacturer (OEM).
Please note that used or refurbished devices are not eligible for coverage under this plan.

No, you cannot transfer an activated existing plan to your new device. until unless if the same is been replaced by the brand, in that case you need to inform OneClickSupport the new device imei number along with DOA copy provided by the brand

We only utilise genuine spares supplied by the relevant brand. We stand by our work and provide a 6-months service warranty on all workmanship.

No, all devices purchased within 02 days of the activation date of the device are eligible for the OneClickSupport protection plan.

All you need to provide is the registered mobile number used during the plan purchase, along with a valid ID proof. You don’t have to submit any other document or fill out any forms.

The total amount of the invoice value should represent the product's price before any applicable discounts or offers (such as exchange offers & cash back). You should purchase an Extended Warranty plan with this value.

For example, if you paid Rs. 11,000/- for a Oven that costs Rs. 11,999 after a Rs. 999 discount. For Oven costing more than Rs. 11,999/-, you should purchase the extended Warranty plan rather than the Rs. 11,000/- plan, Same goes for Damage Protection Plans.

If you have OneClickSupport Damage Protection Plan, you won't have to worry about repairs or the costs associated with them. We will arrange for the item to be picked up from your doorstep, repaired, and returned to you without you having to leave your home or spend any money for repairs. You will only be needed to pay a  excess charges if any applicable for spare parts and repair costs value,  Please consult your plan's Terms and Conditions to determine your qualifying Excess costs or Copayment Details.

It is not necessary to submit a service request with a copy of the invoice or proof of purchase. When you activated the plan, you previously shared the device information and other paperwork. We will not ask you for any papers in order to conduct a service or repair request. All you need to provide is the registered mobile number used during the plan purchase, along with a valid ID proof. You don’t have to submit any other document or fill out any forms

If your new address falls within our serviceable pin code, you can continue to utilise our services.

Easy way to raise a  service request by emailing us on customercare@oneclicksupport.in 

or calling the toll-free number 08069201919.

Our Plans can be purchased at a variety of electronic retailers and online marketplaces and our official website https://www.oneclicksupport.in.