Within 330 days i.e 11 months of the purchase of a new device, you can purchase the Extended Warranty plan for new appliances and consumer electronics. When you purchase a device, we strongly advise adding the Extended Warranty plan to your orders.

It is now easier than ever to add those forgotten items to your machine after a cycle has started. Simply press the ’Pause and Add Clothes’ button and wait for the door to unlock, add your items and press ’Start/Pause’ to recommence the wash cycle.

Most washing machines have similar features to help you choose the correct washing machine settings:

Regular/Normal Cycle: The regular cycle uses strong agitation speeds and hot water to clean your clothes. It is advisable for whites, sportswear, underwear, socks and T-shirts. The hot water helps to remove stains but may cause coloured clothes to fade.

Delicates: This is for lightweight and delicate clothes. Do note that some delicate clothes are “dry-clean only” so make sure to check the labels. This feature is recommended for cotton blend sweaters, linen shirts and dri-fit sportswear. Electrolux washing machines also carry a Woolmark Apparel Care label, which means they are certified as safe to wash even for hand-wash only clothing.

Heavy Duty: This is best for muddy clothing and heavily soiled items. Heavy duty cycles use longer, warmer washes and high-speed tumbling to ensure all the dirt is flushed out and removed.

Filters for front-loading machines are usually located along the lower front, behind an access panel. Before removing the panel, ensure that the machine is switched off and that you have a shallow pan ready to collect debris and water. Use a rag to remove any excess residue from the filter.

Filters for traditional top-load washing machines are usually located along the rim or inside the agitator. Use a small brush or cloth to clean the lint off the screen mesh. If the screen mesh is detachable, remove and wash it in hot water to remove any residue.

For both models, clean the filters at least once a month to prevent any blockages. Some of the new high-efficiency washing machines do not have removable filters as they are self-cleaning. To clean a self-cleaning washing machine filter, simply run a cleaning cycle once a month to wash away any lint.

Start by cleaning the washtub using the Tub Clean Program. Add bleach, liquid chlorine, power cleaner or tub cleaner to remove detergent build-up and other residue and to keep your wash drum clean. Then wipe the gasket with a clean cloth. Make sure to wipe under and around it as well. Do this once a week.

Next, clean your washing machine dispensers to prevent blockage and remove detergent build-up. When cleaning, use hot water and vinegar to give the dispenser a good scrub. Don’t forget to also clean the machine filter by removing the filter cap and pulling out anything that may be clogging the filter.

To clean the hose, disconnect and place it in a sink of warm, soapy water for about three minutes. Use a small paintbrush to remove any lint from the screen. Continue soaking, immersing and draining the hose. Lift one end and drain the water. Do the same for the other end. This should help clear the lines. After that, remove the hose from the sink, wipe it dry with a soft cloth, and screw it back into its connections.

It is important to clean the inside of your washing machine every few months to keep it sanitised and remove smells. For hot and humid climates like India, use the Electrolux washing machine cover to protect your machine from dust and mould, and to keep it looking new.

Front-load washing machines are gentle on clothes as they use a horizontal drum to rotate clothing through water. They are capable of cleaning clothes using minimal agitation and without completely submerging them in water. Electrolux’s front-load washing machines have in-built sensors that measure the weight of your laundry and automatically adjust the amount of water required. This means that our front-load machines use less water per load than other machines would, which results in lower detergent use and higher energy savings. Generally, front-load washing machines have more programs, a higher spin speed and are quieter than top-load washing machines.

Top-load washing machines have a lid on top and laundry is loaded from the top, which means you can load your laundry comfortably without having to bend over, and add or remove laundry mid-cycle. Traditional top-load washing machines tend to have faster cycle times than front-load washing machines. However, you won’t be able to stack a dryer on top of your top-load washing machine, so this may be a problem if you have limited space.

It is also worth noting that some high-efficiency top-load washing machines are comparable to front-load washing machines in terms of water and energy savings.

Once you have successfully submitted your claim with all relevant documentation, OneClickSupport team will contact you to schedule your appointment and will either collect the device and take it to our Service Center or schedule a home inspection of the damaged device at your convenience.

If the unit is unrepairable for any reason, or if the cost of fixing it exceeds the unit's invoice price, you may have to pay the difference value, and get a new device of same brand and model. Get a Replacement Device (either new or refurbished) upto same invoice value.

There is no limit to the number of service requests that can be submitted under Extended Warranty. We will continue to repair the gadget until the total cost of all repairs does not exceed the OCS Maximum Cumulative Liability. Otherwise Customer is Liable to pay the difference amount to avail the services.

We include all brands purchased in India. The following are some of the prominent brands we cover.

Sony, Apple, LG Electronics, HP, Dell etc.

Our coverage covers your appliances completely, including insurance against functional faults. It should be emphasised, however, that the cover is offered with the idea that you will take care of your equipment. Any act that endangers your appliances will not be covered by the programme. Some examples of what is not covered by your plan are: 

• a. Failure to operate your appliances in accordance with your manufacturer's usage guidelines; 

• b. Keeping them in a location where they are exposed to environmental factors that reduce the life of your appliances; 

• c. Not being careful while handling or transporting your appliance even within the same premises; 

• d. Failure to protect your appliances from infestation by pests and rodents, etc; and 

• e. Consumable parts such as filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.

• f. Accessories, cosmetic parts or parts that are not critical to the functioning of the appliances are not covered.

• g. Cosmetic damages like scratches, dents etc. are not covered.

Please refer to the Terms and Conditions for more detailed information.

Any issues or flaws not covered by the manufacturer's warranty.

Non-operational and cosmetic damage to the Product, such as dents or scratches to the paintwork or Product finish.

Remote, batteries, USB/HDMI cable, and replacement of any consumable products or accessories are examples of accessories used in or with the Product.

Product repair due to an accident, overuse, abuse, negligence, or incorrect maintenance.

Damage caused by a power loss, power surges or drips, changing voltage, insufficient or incorrect voltage or current.

Damage caused by unauthorised repair, theft, burglary, and accident, including earthquake, storm, and/or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or incursion, and so on.

Breakdowns caused by computer viruses or product repositioning Data backup and restoration, as well as debugging and modifying computer software.

The cost of removing or reinstalling the Product.

Costs incurred as a result of improper installation, modification, or maintenance

Use of non-manufacturer-approved batteries, chargers, and/or accessories, as well as faulty electrical leads or connections.

The full list of exclusions can be found in the contract's specific Terms & Conditions.

Nothing, nothing, nothing. There are no additional fees or charges.

Unlimited repairs are several (unlimited) service calls for the gadget till the total cost of labour and spares does not surpass the OCS Maximum Cumulative Liability. Please refer to the Terms and Conditions for more detailed information.

We only our own certified service providers, ensuring that your product is in good hands at all times. Our Service Experts deliver onsite services at your home or authorised service centres. Experts have been thoroughly background checked and trained.

Once you upload the purchase invoice, we will keep it on file for all future servicing needs in order to provide you with a 100% paperless, hassle-free experience. You do not need to come up with invoices frequently at the time of service.

There is no need to be concerned whether you relocate from one location to another within a city, state, or India. Simply send us an email, a message, or a phone call with your updated coordinates.

Please ensure that uninstallation, transportation, and reinstallation are completed by permitted personnel to ensure contract continuity at new locations.

It is a fairly basic registration process that is required in order for the plan to be activated. This is required so that the correct information is available while delivering service and filing an insurance claim. We follow up with consumers to ensure that their plans are active. In the worst-case scenario, if we cannot reach you and your plan is not activated, we will be unable to deliver services.

OneClickSupport offers a one-of-a-kind protection plan that covers all functional appliances and gadgets.

OneClickSupport offers extended warranty, repair, and after-sales services for your devices, ensuring that your appliances or devices continue to work optimally.

Manufacturers or original equipment manufacturers provide warranties on their products for a certain time. If your product malfunctions and requires repair or service after that period has passed, you could end up spending thousands of rupees.

With an extended warranty plan, you may extend the guarantee period to the term of your choice and save thousands of dollars if your product breaks due to manufacturing or workmanship flaws.

Devices must be manufactured in India or legally imported into India and sold through authorized channels with an invoice. The Device needs to have a minimum manufacturer’s warranty of 12 months, applicable in India.
Devices must be in functioning order, which will be confirmed during an inspection visit.
For major appliances such as televisions, air conditioners, washing machines, and refrigerators, the lifespan should not exceed 9 years, while for other appliances, the lifespan should not exceed 4 years. 
The brand must be from the list provided and must be in use at the residence premises.

We only utilise genuine spares supplied by the relevant brand. We stand by our work and provide a 6-months service warranty on all workmanship.

As soon as you request assistance, one of our service technicians will arrive at your home. Our service technicians' backgrounds have all been checked. We will let you know the technician's name and phone number in advance so you can let them in.

All you need to provide is the registered mobile number used during the plan purchase, along with a valid ID proof. You don’t have to submit any other document or fill out any forms.

The total amount of the invoice value should represent the product's price before any applicable discounts or offers (such as exchange offers & cash back). You should purchase an Extended Warranty plan with this value.

For example, if you paid Rs. 11,000/- for a Oven that costs Rs. 11,999 after a Rs. 999 discount. For Oven costing more than Rs. 11,999/-, you should purchase the extended Warranty plan rather than the Rs. 11,000/- plan, Same goes for Damage Protection Plans.

It is not necessary to submit a service request with a copy of the invoice or proof of purchase. When you activated the plan, you previously shared the device information and other paperwork. We will not ask you for any papers in order to conduct a service or repair request. All you need to provide is the registered mobile number used during the plan purchase, along with a valid ID proof. You don’t have to submit any other document or fill out any forms

If your new address falls within our serviceable pin code, you can continue to utilise our services.

Easy way to raise a  service request by emailing us on customercare@oneclicksupport.in 

or calling the toll-free number 08069201919.

Our Plans can be purchased at a variety of electronic retailers and online marketplaces and our official website https://www.oneclicksupport.in.